Refund policy
What's refundable
Subscription fees (Grower Plus, Pro, Organization Plus): refundable within 7 days of the most recent charge if you haven't used the premium features (boosted listings, paid analytics dashboards, etc.).
Boost purchases: non-refundable once activated. The boost gives you featured-pool exposure immediately, which can't be undone. Exceptions: technical issues that prevented your boost from actually appearing in search results.
What's NOT refundable
- Sales fees the platform collected on transactions (these cover platform operations + Stripe payment processing)
- Donations of any kind (you're giving away produce, not the platform)
- B2B partnership fees (Local Partner, Pickup Partner, Community Sponsor) — handled per contract; contact partners@mygrowcommunity.com
How to request a refund
Open a support ticket with:
- Subject: "Refund request"
- Topic: Billing & boosts
- Message: Tell us what you want refunded, when you purchased it, and why
We respond within 1 business day. Approved refunds typically post back to your card within 5–10 business days, depending on your bank.
Disputed charges
If you don't recognize a charge on your card statement from MYGROWCOMMUNITY, contact us first via the support ticket above. Chargebacks initiated through your bank without contacting us will trigger an account review and may result in account suspension while we investigate — usually a slower path than just resolving with our team directly.
"Someone in my household made the purchase"
Free Member accounts that get unexpected boost charges are most often because someone else with the password (housemate, family member) made the purchase. We can help reconcile — open a ticket and tell us what happened.
Still need help? Open a ticket.
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