General help
Questions about how the platform works, account access, messaging, listings, donations, pickups, or marketplace tools.
Support Center
How can we help?
Get help with your account, marketplace listings, safety reports, legal requests, organization verification, donations, pickups, and community support.
Safety & abuse
Report a user, unsafe listing, harassment, suspicious activity, trespassing concern, or anything that does not feel right.
Legal / DMCA
Privacy requests, DMCA takedowns, legal questions, data requests, and partnership or compliance-related matters.
Faster routes
For in-platform issues, these paths get help to the right place faster.
- Report a listing or user. Use the Report link on the listing or profile. It goes straight to the admin queue.
- Block someone from messaging. Open the conversation and choose Block or Report.
- Donation receipt question. Visit the conversation thread. The receiving organization can upload a receipt after completion.
- Verify an organization. Submit organization details through the verification page.
Common questions
Quick answers before you contact support.
Does My Grow Community inspect or certify food?
No. My Grow Community is a community connection platform. Users are responsible for their own listings, goods, donations, trades, pickups, and compliance with local rules.
How are pickup details protected?
Public listings should only show approximate areas. Exact pickup details should be shared privately inside the conversation after both sides agree to meet.
What should I do if a listing looks unsafe?
Use the Report link on the listing so the admin team can review it. For urgent safety or abuse concerns, email abuse@mygrowcommunity.com.
Can organizations request donations?
Yes. Verified organizations can post donation needs, coordinate pickups, and manage incoming donations through their organization tools.
Privacy first Exact pickup details are not meant for public listings.
Safety reporting Reports route to the admin review queue.
Community care Trades, donations, and pickups are built around trust.
Local discovery Map pins should protect privacy and avoid exact addresses.