We want fair, transparent billing. This page explains exactly when and how you'll get money back. It applies to every paid product on the Platform: subscriptions, listing boosts, and (when launched) marketplace sales between users.
1. Subscriptions (Grower Plus, Grower Pro, Organization Plus)
- Cancel any time. Open your billing page and click "Manage in Stripe." Your plan remains active until the end of the current billing period; you will not be charged again.
- No automatic mid-period refunds. If you cancel mid-month or mid-year, you keep the paid features through the end of the period you've already paid for. We do not pro-rate refunds by default.
- Annual plans within 14 days. If you cancel an annual subscription within 14 days of purchase, request a full refund by emailing support@mygrowcommunity.com. We will refund the annual charge in full. After 14 days, annual plans are non-refundable except as required by law.
- Billing errors. If you were charged in error (double charge, charge after cancellation, wrong plan), email support and we will refund the disputed charge.
- Tier downgrades. Changing plans is handled in Stripe and follows Stripe's proration: you'll either get a credit applied to your next invoice (downgrade) or be charged the prorated difference (upgrade).
2. Listing boosts
- Boosts are one-time purchases that activate immediately upon successful payment. The product is "increased visibility for X hours/days" — once it starts running, the value has been delivered.
- If the boost fails to activate (Stripe charged you but the boost didn't appear on your listing), email support and we will refund the charge in full. This is a defect, not a refund request.
- Otherwise, boosts are non-refundable.
- Buying a boost on a listing that we later remove for policy reasons does not entitle you to a refund — keeping your listings policy-compliant is your responsibility.
3. Marketplace sales (between users)
Note: in-app payments for produce sales between users are not currently enabled. When they launch:
- Sellers are responsible for fulfilling listings accurately. If the product is meaningfully misdescribed, spoiled on arrival, or never delivered, buyers may request a refund.
- Buyers should inspect goods before accepting them at pickup. Once a buyer has accepted the goods in person, the sale is considered complete.
- The Platform may, at its discretion, refund the buyer and reverse any payout to the seller if a credible dispute is raised within 72 hours of pickup. The Platform fee charged to the seller is refunded along with the sale amount.
- Stripe's chargeback rules also apply. If a buyer disputes a charge with their bank, the seller may lose the disputed amount plus a Stripe dispute fee, regardless of who is right.
- The Platform is not party to user-to-user transactions and is not responsible for resolving every dispute in either party's favor.
4. Donations
Donations — whether of produce or of optional platform tips — are not refundable. If you believe a donation was made in error, contact support and we will review case by case, but we cannot guarantee a reversal once a donation has been delivered.
5. How to request a refund
Email support@mygrowcommunity.com with:
- The email address on your account.
- The approximate date and amount of the charge.
- A short description of why you're requesting a refund.
- If applicable, the Stripe receipt number (we can also look it up).
We respond within 5 business days. Approved refunds are returned to the original payment method via Stripe — typically within 5–10 business days depending on your card issuer.
6. Chargebacks
If you file a chargeback with your bank instead of contacting us, your account may be suspended pending the dispute. We prefer to resolve issues directly because chargebacks are slow, expensive, and often result in outcomes nobody wanted. Email us first.
7. Statutory rights
Nothing in this policy overrides your statutory consumer rights. If your country or state grants you stronger refund or cancellation rights than what's described here, those rights apply.
8. Changes
We may update this Refund Policy. We'll update the Effective date above and, for material changes, notify users via email or in-app notice. Charges made before a change are governed by the policy in effect at the time of the charge.
9. Contact
Refund questions: support@mygrowcommunity.com