Account & profile

You can change almost anything about your account from the Edit profile page.

What you can edit

Go to /profile/edit to update:

• Name (visible on your listings, posts, and reviews)
• Profile photo (avatar)
• Bio — short blurb about your garden, growing style, what you specialize in
• Location ZIP — used for distance-based search and pickup-alert notifications
• Public location label — what shows on your profile (e.g. "Sherman Oaks, CA") if you've toggled public location on
• Pickup window — your typical availability for handoffs
• Notification preferences — email frequency for messages, follows, etc.
• Privacy settings — make profile public or private, allow follows, etc.

Why your ZIP matters

The ZIP code drives several features:

• Distance filtering on the marketplace — buyers find growers near them
• Map placement on /discover — your profile pin
• Pickup alert digests — you get an email when new pickup requests appear in your area (opt-in on /pickups)
• Trade Match (Grower Plus and up) — alerts when nearby growers list items you've been wanting

Your ZIP is not shared publicly unless you've also enabled the "Show public location" toggle. The platform uses it internally for matching only.

Changing your email

Email changes happen on a separate page for security:

1. Go to /profile/edit
2. Click "Change email" at the bottom
3. Enter the new email and your current password
4. We send a verification link to the new email
5. Click the link to confirm — the change takes effect

Your old email keeps working as a login until the new one is verified, so you can't lock yourself out mid-change.

Changing your password

1. /profile/edit → "Change password"
2. Enter current password + new password twice
3. Save

If you forgot your current password, start a password reset instead.

Deleting your account

Account deletion is permanent and removes:

• Your profile and listings
• Your messages (the conversations may still show on the other party's side, anonymized)
• Your boost credits (no refund)
• Your subscription (cancel separately first via /billing)

We keep an anonymized record of completed transactions for legal and audit purposes (required for tax reporting).

To delete: open a support ticket with "Delete my account" — we'll confirm via email, then process within 7 days.

Verifying your organization

For nonprofits and 501(c)(3) orgs: submit verification to unlock the Verified Org badge and donation-directory placement. Includes all Grower Plus features. Admin reviews proof within 1–2 business days.

Still need help? Open a ticket.

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