Report an unsafe listing or user
There are two ways to report — the in-platform Report button is fastest, and email is for urgent or sensitive matters.
Fastest: in-platform Report
On any listing, profile, or message:
1. Click the ⋯ three-dot or Report link
2. Choose a reason:
- Misrepresented produce / spam
- Harassment or aggressive behavior
- Suspicious or fraudulent activity
- Trespassing concern (someone harvesting from a property they don't own)
- Inappropriate content
- Other (include details)
3. Add a short note explaining what happened
4. Submit
Your report goes straight to the admin moderation queue. We review reports within 1 business day; urgent safety issues are reviewed within hours.
For urgent safety or abuse issues
Email abuse@mygrowcommunity.com directly. This bypasses the standard moderation queue and goes to senior staff. Include:
- The username or profile URL of the person reported
- A summary of what happened
- Any screenshots
- Whether you've contacted local police (we cooperate with law enforcement)
What we do with reports
We review every report. Possible outcomes:
- Warning — first-time minor offenses
- Listing removal — for misrepresented or non-compliant listings
- Temporary suspension — repeated violations
- Permanent ban — fraud, harassment, threats, or safety violations
- Law enforcement referral — for credible threats or illegal activity
We don't reveal the identity of reporters to the reported party. Your report is confidential.
If someone is harassing you via messages
1. Block them — open the conversation and tap "Block." They can no longer message you, find you in search, or see your active listings.
2. Report the conversation — admins review and decide whether to suspend the account.
3. Save evidence — screenshots of threatening messages are admissible if the matter escalates.
False reports
Submitting deliberately false reports to harass another user is itself a violation. We can see who reports whom, and patterns get flagged.
What's NOT a Report — try these instead
- Disagreement about a trade or pickup → message the other person first, then open a support ticket if unresolved
- Refund question → see the Refund Policy
- Listing looks wrong or out of date → many listings auto-expire; if you think one shouldn't have, message the lister directly
Still need help? Open a ticket.
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